If you are having a problem with sending email only, please check this section of Knowledgebase.

If you are unable to both send and receive email, please open a support ticket and provide us more details:

1) How are you trying to send/receive email? Outlook? Webmail?

2) Which email client software or Webmail software are you are using?

3) What is the exact full error message?

4) Steps to reproduce the problem?

5) Include an email account login/password so we can test it from here.

6) Your computer IP by visiting here

7) Test output from this section of Knowledgebase

Please submit this info in a support ticket and your issue can be resolved quickly.

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