We will be happy to help you transfer your domain to CleoHost. If you wish to move your domain names to a new registrar service you can do this as well.

Please be sure the admin email address registered with the domain as seen in the domain's whois information is current and working. Update it, if necessary, before starting a transfer.

The following is the procedure to transfer your domain to CleoHost as registrar:

1. If the domain is currently locked, the administrative contact as listed in the domain's whois information needs to instruct the domain's current registrar to unlock the domain so it may be transferred to another registrar.

2. The administrative contact as listed in the domain's whois information should then contact us so we can initiate the transfer or you can sign-up for a free account at aletianic.com and initiate the transfer from the interface (click "My Domains" on the left, click "transfer", follow the instructions on screen).

3. An email from CleoHost.com will be sent to the administrative contact as listed in the domains whois information to approve the transfer. This must be approved in 2-3 days of receipt.

4. A message from CleoHost.com will be sent to the domain's current registrar to transfer the domain.

5. An email from the domain's current registrar may be sent to the administrative contact as listed in the domain's whois information to verify the transfer. This must be approved in 2-3 days of receipt.

6. The domain's current registrar will send control of the domain to CleoHost.com.

7. If you chose to have us initiate the transfer, we will place control of the domain into your CleoHost.com account.

Here is some general information:

What is involved in transferring a domain?

In order to transfer a domain name from one registrar to another you need to follow the transfer procedures of the gaining registrar (the registrar that you are transferring to).

You should be required by the gaining registrar to verify the request to ensure it's legitimacy. Once the transfer request has been verified, the gaining registrar will submit the transfer request to Verisign Global Registry. Once a transfer request has been submitted to Verisign, the current registrar for the domain will receive notification of the request. The Global Registry will allow the current registrar up to 5 business days in which to approve or decline the transfer request. You may or may not receive verification material from the current registrar.

Each registrar has their own policies concerning transfers away to another registrar. It is a good idea to contact your current registrar in order to make yourself familiar with their policies and avoid potential delays. Some registrars have domain names locked against transfers. That must be removed before a request can be submitted and some may send a verification email to verify the transfer away.

What does the term "Registrar Lock" mean?

This is a safety feature that prevents your domain name from being transferred away from your current registrar to another registrar without your approval. If you are attempting to transfer a name away from aletianic.com, this lock must be removed.

How long does it take to transfer my domain name?

Once a transfer request has been submitted, the current registrar has up to 5 business days in which to reply to the request. If the request is not replied to by the current registrar within this 5 business days, the registry will automatically complete the transfer. If a domain is expired or expires while in the process of transferring to another registrar, the current registrar may decline the request. You will need to contact your current registrar to find out what their policy is on this.

If you have verified the domain is unlocked, the registered admin email address is current, and you wish for us (CleoHost) to transfer the domain name, please let us know in a support ticket or email to sales@cleohost.com.

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