The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Search
Articles
Can I get "Insert random program" installed on the server? We do not allow background processes or extra daemons to be installed to shared servers. We do...
Views: 3746
Can I run a phpbb forum (message board) on my site? Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...
Views: 8230
Can I upgrade my plan or features later? You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...
Views: 4128
Do I have 24/7 access to my account(s)? Yes you do. All of our customers have full access to their account every day, all day.
Views: 3789
Do I have to have your banner on my site? Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...
Views: 3816
Do I need to transfer my domain name to you if I sign up for your hosting services? You are not obligated to transfer your domain name to us if you choose our hosting services. You...
Views: 3824
Do you actively monitor and manage your network 24/7?Yes we do. We monitor our network on site and remotely on a constantly... if something happens...
Views: 3945
Do you have a secure certificate that I can use? Yes, or you can use your own cert which is a 128bit cert. Please see our Support for more...
Views: 3971
Do you have netPBM installed? We sure do! This is set up on all of our servers. This is in the usual place as all of our...
Views: 4010
Do you host adult sites?You can host adult sites on a vps or dedicated server provided that you agree and follow our...
Views: 3606
Do you offer 30 days money back guarantee for VPS? All orders are eligible for a full refund within 30 days of the service start date or receipt of...
Views: 3903
Do you offer a money back guarantee?Refund Policy differs from service to service, whereas: 1) Web Hosting and Reseller accounts are...
Views: 3678
Do you support ASP? Java/JSP? Cold Fusion? Currently we do not support ASP, as we run only *nix servers, and there still isn't good support...
Views: 4971
Does CleoHost sell or share customer information to a third party? We do not, and never will, share or sell client information to a third party.
Views: 3751
How can i contact you to enquire about your services ? You cancontact us by sending email to sales@cleohost.com, or alternatively, by filling up online...
Views: 3653
How do I move my site from my old host to your servers? Transferring your account to us can be an easy process with zero downtime if done properly....
Views: 3894
How do I signup? On any page of our site click the "SIGNUP NOW" button or "Order Now" link. Alternatively, you...
Views: 3649
How long after I sign up can I start building my site? New Web Hosting and Reseller accounts are set up instantly upon the receipt of the payment. VPS...
Views: 3756
How many clients do you have? How many sites do you host? What are your machine specs and how many accounts do you put on each? What operating system and software are you currently running? We currently host thousands of clients and their sites worldwide. Our latest systems run on...
Views: 3813
How many domain names may I have? You can have as many as you want. In fact its common practice to register a few versions of your...
Views: 3624
Is it a problem if I'm not in the US? Not at all! In fact, we already have customers in countries all over the world. If you don't...
Views: 3781
What are the timings for the sales department? Current times are: 6 days a week (Monday to Saturday) from 9AM to 6pm (EST)
Views: 3707
What are the type of support you offer? If you have any problems with setting up your web site, we are available via email and support...
Views: 3847
What kind of network connections do you have?We are currently connected to the Internet via multiple gig-E and ds-3 connections to different...
Views: 4234
What packages/plans do you offer? We offer a range of services such as shared webhosting, reseller plans, Virtual Private Servers...
Views: 3829
When can I begin using my account? Accounts are set up and active within below given timeframe unless one of our fraud filters...
Views: 3502
-
Quick Navigation
Portal Home
Client Area
Announcements
Knowledgebase
Submit Ticket
Downloads
Order